Roaming Bloom
Shipping & Returns
Everything you need to know about how we ship, what it costs, and how to send something back.
Dispatch and delivery
Orders placed before 12:00 (GMT+8) on a business day are usually dispatched the same day; otherwise within 1–2 business days. You will receive a tracking link by email as soon as your parcel leaves our warehouse.
| Destination | Service | Transit time | Cost |
|---|---|---|---|
| United States | Express (DHL / FedEx) | 3–5 business days | Free over $150 · $9.95 under |
| Canada | Express | 4–6 business days | Free over $150 · $12.95 under |
| United Kingdom | Express | 3–6 business days | Free over $150 · $12.95 under |
| European Union | Express | 4–7 business days | Free over $150 · $14.95 under |
| Australia & New Zealand | Express | 4–7 business days | Free over $150 · $14.95 under |
| Rest of world | Express | 5–10 business days | Free over $150 · $19.95 under |
Duties, taxes and customs
US orders under $800 are generally exempt from import duty. Orders shipped to the EU, UK, Canada and most other destinations may attract import duties and taxes, which are set by your customs authority and payable by you on delivery. We declare the true value of every shipment and cannot mark parcels as gifts or undervalue them.
Tracking
Your dispatch email contains a tracking number. If tracking has not updated for more than five business days, contact [email protected] and we will open a trace with the carrier.
Missing, delayed or damaged parcels
If your parcel is marked delivered but you cannot find it, check with neighbours and your local depot first, then contact us within 14 days. Parcels damaged in transit are replaced at our cost — please photograph the packaging and contents before disposing of anything.
Returns
We accept returns within 30 days of delivery. Items must be unworn, unwashed, free of marks and odours, and with all original tags attached. For hygiene reasons, earrings, hair accessories and face coverings are final sale.
How to return
- Email [email protected] or use the contact form with your order number.
- We email you a prepaid return label (US and EU orders over $150) or instructions for a self-funded return.
- Reuse the original packaging where possible and drop the parcel at the carrier named on the label.
- Refunds are issued to your original payment method within 5 business days of the parcel reaching our warehouse. Please allow a further 3–10 days for your bank to post it.
Exchanges
The fastest way to change size or colour is to place a new order and return the original — this reserves your size before it sells out. We will refund the returned item in full.
EU and UK right of withdrawal
If you are a consumer in the EU or the UK you have the right to cancel within 14 days of receiving your order, without giving a reason. Email us within that period and return the goods within 14 days of telling us. We refund the full order value including standard outbound shipping; return shipping is at your cost unless the item was faulty. This is in addition to our 30-day policy and does not affect your statutory rights.
Faulty items
Every piece is quality checked before dispatch. If something arrives faulty, contact us within 30 days with photographs and we will repair, replace or refund it in full, including all shipping costs.
Refund policy summary
- Refunds are always made to the original payment method.
- Original outbound shipping is refunded for faulty items and for EU/UK withdrawals; otherwise shipping is non-refundable.
- Return shipping is free for US and EU orders over $150 using our prepaid label.
- Refunds are processed within 5 business days of receipt and confirmed by email.
Contact
Questions about a shipment or a return? Email [email protected] or use our contact form. We reply within one business day, Monday to Friday.